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FAQ

Terms of Use Agreement

This Terms of Use Agreement sets forth the standards of use of the PrintPlace.com Online Service. By using the PrintPlace.com website you (the Member) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at PrintPlace.com website. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.

Change Orders

Any jobs that have been approved or sent to press cannot be altered or changed due to the automated process that results from the send to press action. If a request is made for a job to downgrade, including but not limited to turn around time, quantity, shipping method etc, before the digital proof is approved, a change order fee of $15.00 will be deducted from the refund.

Turnaround Times

Turnaround times begin ONLY when the following criteria have been met

  1. 1. Your order has been entered, processed and transaction approved.
  2. 2. You have uploaded your artwork for your job.
  3. 3. You have viewed and approved your proof and clicked the send to press button, thus sending your job to press.
  4. 4. After approval, Quality Control personnel may stop your job as having SUSPECT ART if they believe the artwork has defects (i.e. low resolution) that will cause it to print unsatisfactorily. In this event, you will receive an email message notifying you of this, and your job will be put on hold until you re-submit and re-approve new art or send the job to press as-is. While a job is on hold in this manner, the production clock is ON HOLD. PrintPlace.com is not responsible for expediting your order if time is lost as a result of the customer's failure to meet production design requirements. Note that this does NOT apply if you choose NO ART CHECK in the checkout process.
  5. 5. If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for a customer to receive, sign, and return a color proof does NOT count in the production calendar. A job is considered ON HOLD until the signed proof is returned. Proof approval typically takes two days (one day transit to the customer, one day transit to return the proof to PrintPlace.com). Note that if a hard copy proof is ordered, it MUST be SIGNED and RETURNED before production recommences.

All turnaround times are based on business days. Monday through Friday and exclude all national and federal holidays. All jobs with standard turnaround times (2-7 days) submitted into production before 6:00pm CST will begin production the following business day. Visit http://www.printplace.com/static/Online-Printing-Turnaround-Times.aspx for an illustrated turnaround time chart.

EXAMPLE: if a 3 day turn job is submitted, approved, and sent to press on a Monday before 6:00pm CST, Day 1 of turnaround time is the following business day and the job would ship out on Thursday of that same week. PrintPlace.com strives to ship every job on time; however, ship dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. In the event PrintPlace.com ships a late job, the price difference between the requested and actual print schedule will be credited back towards the clients account. PrintPlace.com is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service.

Official PrintPlace non-production dates:

New Years day Jan 1
Memorial Day Last Monday in May
Independence Day July 4th
Labor Day First Monday in September
Thanksgiving 4th Thursday & Friday in November
Christmas December 25th


Hardcopy Proofs

A hard copy color proof guarantees a reasonable likeness to the final printed pieces. However, it is printed on a substrate that does not match the final paper stocks used in our printing process. The hard copy color proof is color-matched to a four color process on coated papers and does NOT simulate other stocks such as uncoated paper. While a hard copy color proof will visually show color, variation between the hard copy color proof and the final printed piece is to be expected. If a variation occurs due to these circumstances, the resulting printed job is considered an acceptable print performance. If you submit a job and do not request a hard copy color proof, your job(s) will be printed as is. PrintPlace.com will not be liable for color variation from the soft-proof. If a color proof is chosen by customer, it will be PrintPlace.coms responsibility to match that